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A service of Contact a Family

Legal / Terms of use

This page contains the following sections:

Terms of Use

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1.Definitions
Access and use of our websites is provided by Contact a Family. References in these Terms to 'we' or 'us' or 'our' refer to Contact a Family. Our websites include www.cafamily.org.uk, lists.cafamily.org.uk, www.free2build.com/stores/cafamily/shophome.php and www.makingcontact.org
2. Modifications
Contact a Family reserves the right to change these Terms at any time. Please check these Terms on a regular basis for changes. Your continued use of the site after changes are posted will mean you accept the Terms as modified by the posted changes.
3. Accessing our websites
Before accessing our websites you should obtain permission to do so from the telephone bill payer. Please note that information sent by e-mail is at your own risk as unfortunately security cannot be guaranteed.
4. Your use of our websites
You agree to use our websites only for lawful purposes, and in a manner that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our websites. You undertake to register for any of our services using accurate and current information about yourself and/or your family members - including your correct name, address and any other requested details.
5. Copyright and trademarks
( request form )
  • a. All material on our websites is the copyright of Contact a Family or third parties. You may view the contents of our websites on screen. Material submitted by users becomes the copyright of Contact a Family. By submitting any material to the content of our websites, you: are representing that you are fully entitled to do so; grant us a non-exclusive, royalty-free, non-terminable licence right to copy, modify, distribute, show in public and create derivative works from that material in any form, anywhere; and authorise us to adapt the relevant material in the course of doing so, and so waive your moral rights to object to any derogatory treatment, or to be identified as the author, of the material in question.
    You are permitted to print one copy of reasonable extracts from our websites for your personal use or private study and to save one copy of such reasonable extracts to your local hard disk for your personal use or private study. Apart from this and other than as authorized in Term 5 (b) below, no part of our websites or of any material on them may be reproduced in any form whatsoever or translated without first obtaining the written permission of Contact a Family or any other copyright holder. If you require any further information on permitted use, or a licence to republish any material, please fill out the request form
  • b. Any material on our websites which is under the copyright of Contact a Family may be reproduced for teaching or study purposes only without obtaining our prior consent. You may print and copy the pages for your private study or for teaching purposes in schools, colleges or universities, provided in each case that:
    • copyright and source indications are also printed and copied
    • no modifications are made to the materials and they are not used as part of any other publication
    • the document is printed and copied entirely and is not used in a derogatory or misleading context
    • a maximum of 30 copies are made.
  • c. If you are not sure whether or not any material can be printed or copied without first obtaining our permission please contact us first via the request form
  • d. No other use of material in our websites may be made without first obtaining our written permission. In particular, material may not be incorporated in any other work or publication, whether in hard copy or electronic form and commercial use or publication of any material on our websites is strictly prohibited (other than as necessary for the purpose of viewing the site in the course of business).
  • e. If you wish to use any material on our websites other than in accordance with Term 5 (b) above please e-mail your request via the request form
6. Disclaimer
Contact a Family has tried to ensure that the contents of our websites are accurate. However, Contact a Family does not represent or warrant that the information accessible via our websites is accurate, complete or up to date. Price and availability of information is subject to change without notice. Our websites are made available for public use solely on the basis that Contact a Family excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of our websites or reliance upon their contents. Contact a Family is not a medical organisation, therefore we can only provide general information that is not intended to be a substitute for a proper medical assessment. If you have a specific question about a condition, we recommend that you obtain further information from your medical practitioner. The information contained on our websites was correct at the time of writing. However, due to research and medical advances, the content may not be completely up to date.
7. Disruption
We do not warrant that the functions contained in our websites will be uninterrupted or error free, that defects will be corrected, or that our websites or the servers that make them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We cannot accept any liability for any loss, disruption or damage to your data or your computer system which may occur as a result of you using our websites. There may also be times when our services become inaccessible as a result of technical difficulties experienced by Contact a Family or on the Internet; we will, however, use reasonable skill and care to overcome these difficulties where they are within our control. Please note that there will be no refund of fees for withdrawal, modification or unavailability of our services. For security or other reasons, we may require you to change password or other information which facilitates access to our services.
8. Misuse of our services
We reserve the right in our sole discretion to deny any user access to our websites or any part of them without prior notice. We also reserve the right to edit, or require a user to edit, material posted by them on our websites, if the relevant user or material appears to us to be in breach of any provision of these Terms. Any person whose access has been suspended or terminated must not re-register for, or re-access, our websites without our prior consent. You are responsible for everything which is done on or through our services while you are logged on to our service or through your e-mail addresses.
9. The Users Role
Users must not include an e-mail address, postal address, phone number, the address of any website, or any other information which is intended to facilitate direct communication, in material which is posted via our services. Users must not place material on, or otherwise use, our services for any business or commercial purpose. Users must not use their access to our services, or information gathered from it, for the sending of unsolicited bulk e-mail (sometimes known as spam). You are responsible for ensuring that no material you post, or which is posted through a machine on which you access our services, nor any activity or communication you make in connection with any of our services, will be capable of (a) infringing the intellectual property or other rights of any person or entity, (b) breaching any applicable law, whether criminal, tortious or otherwise, or (c) appearing to be offensive, threatening, obscene, pornographic, false, unreliable or misleading.
10. Contact a Family's Role
You acknowledge that we are not and cannot be responsible for the behaviour of users of our websites. We only provide a venue where our services may be accessed. In particular, you should be aware that Contact a Family cannot pre-screen or monitor all the material contributed by users.
11. Control of links to other sites
Our websites may contain links to other websites. Such links are provided for your convenience only. Contact a Family does not control such websites and is not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. We cannot guarantee that these links will work all the time and Contact a Family has no control over the availability of the linked pages.
12. Requests for links from other sites
If you only wish to link to a maximum of three pages on this site then you do not need to request permission. For descriptive text to accompany the link we suggest the following: 'Contact a Family is a UK-wide charity providing support, advice and information for families with disabled children. The charity publishes a Directory of Specific Conditions and Rare Disorders and provides developmental advice to local and national family support groups.' or 'MakingContact.org is a service provided by Contact a Family ( a UK Charity which helps families with disabled children). The services aims to put those affected by disability in touch with each other in a secure and safe environment.'
13. Payment
If you are asked for, and provide, details of a credit, debit or charge card; in that event, you must ensure that (a) you are fully entitled to use that card, and (b) it has available funds sufficient to cover the charges which are deducted from it. As part of the payment process, you will receive a verification e-mail, the purpose of which is to take reasonable steps to ensure that the e-mail address you have nominated during payment is controlled by you.
14. Privacy policy
Contact a Family's Privacy statement forms part of these Terms of Use.
15. Reporting Abuse
If you see anything on our service which appears to infringe these Terms, then please e-mail:report [DOT] abuse [AT] cafamily [DOT] org [DOT] uk . We do not generally monitor material contributed by users before it is placed on our websites, and so we are reliant upon users to point out any which infringes these Terms.
16. Disclaimer and Release
Contact a Family has no control over or responsibility for the truth or accuracy of any material available on our services, whether provided by users or others. You should exercise no lesser degree of caution in appraising what you see on our service than you do off-line. Even though users are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. Further, you should note that people may not necessarily be who they say they are. Your use of our services is entirely at your own risk. Accordingly, to the extent that the law permits, you release Contact a Family, its directors, contractors and employees from all liability arising out of or in connection with our services and the material included on our websites by users and other third parties.
17. Other terms
If there is any conflict between these Terms and any rules or specific terms of use appearing elsewhere on this site relating to specific material, then those specific terms or rules shall prevail.
18. Illegal terms
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within that jurisdiction in which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
19. Law
These Terms and use of our websites shall be governed by English law. All claims or disputes arising out of or in connection with our websites shall be subject to the exclusive jurisdiction of the courts of England. However, Contact a Family shall have the right to commence and prosecute any legal or equitable action or proceeding before any court of competent jurisdiction to obtain injunctive and other relief in respect of the infringement of intellectual property rights.
20. Keeping these Terms of Use
We don't separately file the individual Terms of Use entered into by users when they visit our websites. You can access them at http://www.makingcontact.org/weblegal.html. Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer.

Additional Terms for MakingContact.org

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1. Introduction
This Agreement is a legal document which sets out your rights and obligations, and those of Contact a Family, a company registered in England under registration no. 1633333 ('Contact a Family', 'MakingContact.org', 'we' or 'us'), in relation to this site and the services offered by Contact a Family through it (the 'MakingContact.org Service'). You must take the time to read and understand it, before registering for the MakingContact.org Service. By registering, you accept that you are entering into a contract with us on the terms of this Agreement. Visitors to the MakingContact.org Service who do not register to become a Member (see 2 below) similarly affirm that they are bound by this Agreement each time they access the MakingContact.org Service. You should be aware that this Agreement may change from time to time in accordance with Clause 23 below.
2. Types of Membership
People who register for the MakingContact.org Service become 'Members'. They must be at least 18 years of age. The Membership divides between those who decide to pay the fee we charge to become what we call an 'Enhanced Member', and those who do not ('Standard Members').
Standard Members may:
  • post their details on the MakingContact.org Service;
  • receive emailed messages, which will be sent to the email address you specified in the About You section during Registration or any subsequently notified update.
  • opt to receive emails selected under Conditions Management as notification of when a new Member has registered under a specified condition.
In addition to the facilities available to Standard Members, Enhanced Members may:
  • send email messages to both Enhanced and Standard Members. The number of email conversations you are able to start is limited to a maximum of five per day to reduce the risk of the MakingContact.org Service being used for spam.
  • We are not an internet service provider, however. In order to avail of the MakingContact.org Service, you must have internet access and all the software (and skills) required for email and web usage.
3. Import note about enhanced membership
If you decide to become an Enhanced Member, and therefore pay our Enhanced Membership fee, you are agreeing to take the Enhanced Membership we make available to you promptly after that fee is paid. This means that you do not have the right to cancel your Enhanced Membership during the cooling-off period which is provided for certain purchases under the Consumer Protection (Distance Selling) Regulations 2000.
If you wish to continue your Enhanced Membership after the expiry of your twelve month subscription period, we will enable you to do so, at our then-current terms and prices. But please note that we reserve the right to change the amount of the fee for Enhanced Membership, the period which it covers, the services which it enables you to obtain and other factors from time to time. However, these changes, unless they are changes under Clause 8 or Clause 9 below, will not affect your then-current Enhanced Membership.
4. Registration
You undertake to register for the MakingContact.org Service using accurate and current information about yourself - including your correct name, address and any other requested details. If you are asked for, and provide, details of a credit, debit or charge card; in that event, you must ensure that (a) you are fully entitled to use that card, and (b) it has available funds sufficient to cover the charges which are deducted from it. As part of the registration process for the MakingContact.org Service, you will receive a verification email, the purpose of which is to take reasonable steps to ensure that the email address you have nominated during registration is controlled by you. That email contains simple instructions which you must follow.
5. Privacy policy
MakingContact.org's Privacy Policy forms part of this Agreement, and by agreeing to this Agreement, you also give your consent to the way we may handle your personal data in that policy. Given the global nature of the World Wide Web, any posting on the MakingContact.org Service (including any which contain personal information) is, of course, accessible to internet users around the world.
6. MakingContact.org's Role
You, whether you are a Member or just a non-Member who visits the MakingContact.org Service, acknowledge that we are not and cannot be responsible for the behaviour of Members - whether on the MakingContact.org Service or outside of it. We only provide a venue where the MakingContact.org Service may be accessed. In particular, you should be aware that MakingContact.org does not pre-screen or monitor the material contributed by Members.
7 Additional Services
Contact a Family may offer new or additional services through the MakingContact.org Service from time to time. Your use of those services may be subject to additional terms and conditions, or rules of use, which you must comply with. Provided that those terms or rules are notified to you on the MakingContact.org Service in an appropriate manner (as determined by MakingContact.org in its reasonable discretion), any failure by you to comply with a material provision of the terms or rules governing those services will amount to a breach of this Agreement.
8 Operation of MakingContact.org Services
Contact a Family reserves the right to withdraw or modify one or more aspects of the MakingContact.org Service, or the entirety of it, where we have legal or commercial reasons to do so. There may also be times when the MakingContact.org Service becomes inaccessible as a result of technical difficulties experienced by MakingContact.org or on the Internet; we will, however, use reasonable skill and care to overcome these difficulties where they are within our control. Please note that there will be no refund of Enhanced Membership fees for withdrawal, modification or unavailability of the MakingContact.org Service, except as provided in Clause 11(ii) below. For security or other reasons, we may require you to change password or other information which facilitates access to the MakingContact.org Service.
9 Misuse of MakingContact.org Service
We reserve the right (a) to suspend or terminate any Member's access to the MakingContact.org Service, or parts of it, and/or (b) to edit, or require the Member to edit, material posted on the MakingContact.org Service, if the relevant Member or material appears to us to be in breach of any provision of this Agreement. Any person whose access has been suspended or terminated must not re-register for, or re-access, the MakingContact.org Service without our prior consent. You are responsible for everything which is done on or through the MakingContact.org Service while your Membership account is logged on to the MakingContact.org Service, or through your email addresses.
10. Relevance
The MakingContact.org Service is intended to be used by its Members for the purposes referred to in Clause 2 above. Accordingly, Members must not:
  • include an email address, postal address, phone number, the address of any website, or any other information which is intended to facilitate direct communication, in material which is posted on the MakingContact.org Service - Enhanced Members, and the recipients of their emails, can share this information, should they wish, once direct contact has been made;
  • place material on, or otherwise use, the MakingContact.org Service for any business or commercial purpose; or
  • use your access to the MakingContact.org Service, or information gathered from it, for the sending of unsolicited bulk email (sometimes known as spam).
11. Fees
  • (i) You acknowledge that we are entitled to alter the amount or the basis of the calculation of our fees from time to time, provided that such amount or basis is clearly stated at the time when you agree to take the relevant MakingContact.org Service.
  • (ii) Fees paid by a Enhanced Member will not be rebated or refunded by MakingContact.org, except as follows. If, under Clause 8 above, we withdraw the MakingContact.org Service itself, then you will be entitled to a rebate of your Enhanced Membership fee for the remainder the twelve month period to which that fee relates.
  • We may add new or ancillary services from time to time which require the payment of fees - either to us or a nominated third party - on terms which will be provided to you at the time.
12. Prohibitions
You are responsible for ensuring that no material you post, or which is posted through a machine on which you access the MakingContact.org Service, nor any activity or communication you make in connection with any MakingContact.org Service, will be capable of (a) infringing the intellectual property or other rights of any person or entity, (b) breaching any applicable law, whether criminal, tortious or otherwise, or (c) appearing to be offensive, threatening, obscene, pornographic, false, unreliable or misleading.
13. Alerting MakingContact.org
If you see anything on the MakingContact.org Service which appears to infringe this Agreement, then please contact us to inform us of it by emailing:
14. Withdrawal of material and Termination of Membership
Each Member acknowledges that we are entitled to withdraw any material on the MakingContact.org Service which appears whether based on information received from Members or others, or our own determination to be capable of breaching any part of this Agreement, or to bring the MakingContact.org Service into disrepute. However, each user acknowledges that we do not monitor material which appears on the MakingContact.org Service, and that we are reliant upon you and all users to notify us of anything you see here which appears likely to breach this Agreement, using the notification techniques which are made available on the MakingContact.org Service.
15. Disclaimer and Release
MakingContact.org has no control over or responsibility for the truth or accuracy of any material available on the MakingContact.org Service, whether provided by Members or others.
  • If any third party sites are linked to from the MakingContact.org Service, this does not mean that we endorse or have any responsibility for the site in question or anything which appears on it.
  • You should exercise no lesser degree of caution in appraising what you see on the MakingContact.org Service than you do off-line.
  • Even though Members are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. Further, you should note that people may not necessarily be who they say they are.
  • Your use of the MakingContact.org Service is entirely at your own risk.
  • Accordingly, to the extent that the law permits, you release MakingContact.org its directors, contractors and employees from all liability arising out of or in connection with the MakingContact.org Service and the material included here by Members and other third parties.
16. Intellectual property
You acknowledge that all copyright, trade marks, and other intellectual property rights in and relating to the MakingContact.org Service (including the material which is contributed by Members) are owned by Contact a Family. It is easy to copy material which appears on web-sites, but this does not mean it is legal. Therefore, no-one may copy, distribute, show in public or create any derivative work from the MakingContact.org Service, or any of the material which is found on the MakingContact.org Service unless properly licensed to do so by us.
By submitting any material to the content to the MakingContact.org Service, you:
  • are representing that you are fully entitled to do so;
  • grant us a non-exclusive, royalty-free, non-terminable licence right to copy, modify, distribute, show in public and create derivative works from that material in any form, anywhere; and
  • authorise us to adapt the relevant material in the course of doing so, and so waive your moral rights to object to any derogatory treatment, or to be identified as the author, of the material in question.
17. Excluded loss
We will not be liable to you or any third party for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, howsoever caused (whether arising out of any negligence or breach of this Agreement or otherwise). MakingContact.org will also not be liable for any failure to perform of its obligations under this Agreement caused by matters beyond its reasonable control.
18. Maximum liability
Without limiting the preceding Clause, during any period of twelve months, the aggregate liability of MakingContact.org under this Agreement (whether arising in negligence or otherwise) will not under any circumstances exceed the greater of (a) £5, or (b) an amount equal to the sums paid by you to us by way of Enhanced Membership fees during the relevant period of twelve months, regardless of the cause or form of action.
19. Non-excluded Liabilities.
Nothing in this Agreement limits MakingContact.org's liability for death or personal injury resulting from our negligence, or any other liability which may not by law be excluded. Any statutory rights you may have as a consumer remain unaffected.
20. Indemnity
You agree to indemnify us against all liabilities, claims and expenses that may arise from any breach of this Agreement by you or through a machine on which you access the MakingContact.org Service.
21. Assignment
We reserve the right to assign this Agreement, and to assign or subcontract any or all of our rights and obligations under this Agreement. You may not without the written consent of MakingContact.org assign or dispose of this Agreement.
22. Entire Agreement
This Agreement includes our Terms of Use and Privacy Policy . Together they contain the whole of the agreement between us and you concerning the MakingContact.org Service and they replace all earlier agreements and understandings with you, except for any fraud or fraudulent representation by either of us. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement.
23. Changes to this agreement
Contact a Family reserves the right to change this Agreement from time to time, and post the new version on the MakingContact.org Service. The new version of these terms and conditions will govern all MakingContact.org Services and your relationship with MakingContact.org:
  • commencing four weeks after the date of posting (or such later date as MakingContact.org indicates in the relevant posting), if any of the changes is to an operative provision of this Agreement which is capable of adversely affecting you; if you do not wish to be governed by the new version of the Agreement, you may notify us on or before the date when the new version of the Agreement is to take effect, and from that date you must cease to use the MakingContact.org Service; or
  • immediately upon the date of posting (or such later date as MakingContact.org indicates in the relevant posting), if the changes are not to operative provisions, or not capable of adversely affecting you - examples of which would include, without limitation, changes to one or more of MakingContact.org's addresses or email addresses referred to in this Agreement.
24. Severability
In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable.
25. Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales .
26. Keeping this agreement
We don't separately file the individual Agreements entered into by members when they register for the MakingContact.org Service. You can access them at http://www.makingcontact.org/weblegal.html. Please make a durable copy of this Agreement by printing and/or saving a downloaded copy on your own computer.
27. Translated material
This site is offered in a number of languages. Contact a Family use external agencies to provide the translations and cannot be held responsible for inaccuracies made within those translations. In particular reference to these Terms of Use: if there is any conflict between the English version of these terms and a translated version, then the English version shall take precedence.
28. Contact
You can contact us by post at Contact a Family, 209-211 City Road, London EC1V 1JN.

Privacy Statement

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Contact a Family is committed to protecting the privacy of those who register with and others who visit our websites. Any personal details you supply to Contact a Family via e-mail from our websites, including any sensitive data, will only be used by Contact a Family and will not be made available to any Third Party without permission. However, you should be aware that if you use standard e-mail for communication with Contact a Family, we cannot guarantee that it remains confidential whilst in transit.

All e-mail sent through Contact a Family systems will be monitored and checked to ensure our systems operate effectively and securely. All e-mail messages sent through Contact a Family systems, to other members of this site may be recorded automatically for security and data integrity purposes.

In addition to this we do log your IP address which is automatically recognised by our Web Server. We will only collect information that is relevant to providing the service.

Given the global nature of the World Wide Web and with the exception of your real name and e-mail address ( which remain accessible only to you and authorised Contact a Family Staff ) any posting within this site by you is, of course, accessible to internet users around the world. You are advised not to include direct references to real people, institutions or organisations within the fields of your registration.

This privacy policy only covers our own websites; links within this site to external websites are not covered by this policy.

The following information does not form part of the Terms of Use.

Cookies

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What are cookies?
In Internet terms, cookies are small text files used in a wide range of websites which are stored locally on your PC. They generally contain information about your visits to the relevant site. Sometimes if you have to login to a website you may see a checkbox which says 'Remember me next time' - this generally sends a cookie to your PC which contains your login name.
Where are cookies used in MakingContact.org?
We use cookies in two ways on this website:

1. To keep track of your current login status. This cookie is deleted as soon as you leave the site.

2. To enable the site to remember you when you come back next time so you don't have to log in every time you visit. This cookie is used only if you explicitly request it after logging in.

Note that neither of these cookies negate the fact that you have to supply a password whenever you want to alter your own details or contact another member.

Why do we use cookies?
1. When you login we use the first cookie (known as a 'session cookie') to keep track of the fact you have logged in. This enhances security and means you don't have to log in for every page you visit.

2. If you wish it, the site can store a cookie on your PC so that you don't have to login each time you visit. This enables 'my details' link on the menu which takes you direct to your full details as registered and which is only available to your PC.

At no time do we store or retrieve any information other than that described above. No personal information about you is stored on our websites or within cookies. We never pass any information we may have about you or your visits to this site to anybody else.

How to ensure cookies are allowed on your browser.
Cookies will work only if your browser allows them. Most browsers come already allowing cookies of the type we use but some are set to block them and this may lead to problems such as a failure to correctly recognise your login status.

Below we describe how to allow cookies in various types of browser. Select the browser you use and follow the instructions to check your settings allow cookies. Note that because of the frequency with which web browser software is updated, and consequently these instructions, we are only able to provide this information is English.

Note that this information is meant as a guide only. If you encounter problems setting your browser to allow cookies or your browser is not listed here, we advise you to check the help files for your browser or to contact the customer support of the browser producers.

In Internet Explorer 6.x for Windows

  1. Select Tools > Internet Options.
  2. Click the Privacy tab.
  3. Change your Privacy settings to Medium-High or below. 
  4. Click OK.

In Internet Explorer 5.x for Windows

  1. Select Tools > Internet Options.
  2. Click the Security tab.
  3. Verify that the Internet web content zone is highlighted.
  4. Click the Customize Level button at the bottom of the Internet Options dialog box.
  5. Scroll down to the Cookies section.
  6. Verify that Allow per-session cookies (not stored) is set to either Enable or Prompt. If Disable is selected, change your settings to one of the other two options.
  7. Click OK to close the Security Settings dialog box, and then click
  8. OK to close the Internet Options dialog box.

In Internet Explorer 5.x for Macintosh

  1. Select Edit > Preferences.
  2. Click the arrow next to Receiving Files to expand the list choices on the left.
  3. Select Cookies.
  4. Under When receiving cookies, verify that Never ask, Ask for each site, or Ask for each cookie is selected.
  5. Click OK.

In Mozilla Firefox

  1. Select Tools > Options > Privacy > Cookies.
  2. Select either Enable Cookies and Enable cookies for the originating web site only (recommended) or Enable all cookies on it's own.
  3. Click OK.

In Netscape 7.x  / Mozilla 1.x

  1. Select Edit > Preferences > Privacy and Security > Cookies.
  2. Select either Enable cookies for the originating web site only (recommended), Enable cookies based on privacy settings, or Enable all cookies.
  3. Click OK.

In Netscape 6.x

  1. Select Edit > Preferences > Privacy and Security > Cookies.
  2. Select either Enable cookies for the originating web site only (recommended) or Enable all cookies.
  3. Click OK.

In Netscape 4.x

  1. Select Edit > Preferences.
  2. From the Category list, select Advanced.
  3. Under Cookies, verify that either Accept all cookies or Accept only cookies that get sent back to the originating server is selected.
  4. If Disable cookies is selected, change your settings to one of the other two options.
  5. Click OK to close the Preferences dialog box.

Opera 6 and above

  1. On the browser menu, go to File and select Preferences.
  2. Then click on Privacy in the left hand menu and select Enable cookies.
  3. Then click OK and click Reload on the browser menu when you return to the webpage.

Opera 5

  1. Under File select Preferences.
  2. In the Preferences window select Privacy.
  3. On the right-hand side panel select Automatically accept all cookies.

Konqueror (Version 2 and above)

  1. Under Settings select Configure Konqueror.
  2. In the Settings window, select Cookies.
  3. On the right-hand side panel select Enable Cookies.

Shopping - Security, Cancellations and Refunds

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Security
Enhanced membership is purchased on-line through this site and using industry standard secure servers to handle the credit card and personal details of orders are provided by http://www.sslhosts.com

We will never reveal credit card information to anybody else. We will never your pass your name and address details to any third party without permission. We may send you details of our work and some general information about us, but if you do not wish to receive this please uncheck the box at the bottom of the payment form.

Cancellations & Refunds
You may cancel your order use of the service at any time.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

You are entitled to receive a full refund if you cancel an order of the service provided that you cancel the order within seven working days of the commencement of the service/completion of the order.

Donations

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If you make a donation to Contact a Family through any of our websites the information you supply about yourself will be kept securely on an internal database for financial purposes. You can choose not to receive any further information from us and your details will not be passed on to any other person or organisation.

Linking from MakingContact.org

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We do not provide links to external sites from this website. Our main website http://www.cafamily.org.uk does: see http://www.cafamily.org.uk/weblegal.html#Linking for further details.

Feedback

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We welcome your comments about any of our sites. Please e-mail info [AT] makingcontact [DOT] org

Complaints

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If you wish to complain about any aspect of Contact a Family's service, please e-mail info [AT] makingcontact [DOT] org who will be pleased to explain our established complaints procedure.

Advertising and Sponsorship

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Contact a Family is a charity funded by voluntary contributions and by donations and grants from trusts, companies and statutory bodies. Where sponsorship has been received, this is gratefully acknowledged on our website. Any advertisements are accepted on a commercial basis but are subject to our internal ethics policy. Contact a Family cannot accept responsibility for any goods or services supplied by advertisers or sponsors. All Contact a Family information is editorially independent and is not influenced by sponsors or advertisers.

Start searching for people to contact. advanced search
You can search for people now, simply enter the name or acronym of a medical condition in the box below and click 'find now' to see how many people we have listed against it. You will then be able to narrow down your search, say by age or gender, if required.

condition:  

A full list of all conditions is available in either alphabetical or hierarchical forms. Note that there are over 2000 conditions and these lists may take a few seconds to display

You don't have to enter the full name of the condition, abbreviations, parts of the name & wildcards (*) are acceptable.

Notes

If you find something on this site or you have received a message through this system that you feel contravenes our terms of use, then please
let us know

We would like to thank The Headley Trust and the Department Of Health for their financial support in developing MakingContact.org

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